Description

Hardware transcoding inside the Plex APP is working with with an iGPU (9700k), however it does not work with an nvidia GTX 1650.

Steps to Reproduce

1. install nvidia GPU drivers in APPS/Configuration (1.jpg) 2. enable the nvidia GPU passthrough inside Plex APP Settings (2.jpg) 3. select the nvidia GPU inside the Transcode Settings of the Plex Server App (3.jpg)

Expected Result

nvidia GPU is used for hardware transcoding

Actual Result

nvidia transcoding fails (4.jpg) Oct 04, 2024 08:51:54.694 [139686818949944] Fehlersuche — [Req#bbd/Transcode] Codecs: testing h264_nvenc (encoder) Oct 04, 2024 08:51:54.694 [139686818949944] Fehlersuche — [Req#bbd/Transcode] Codecs: hardware transcoding: testing API nvenc for device 'pci:0000:01:00.0' (TU117 [GeForce GTX 1650]) Oct 04, 2024 08:51:54.694 [139686818949944] Fehler — [Req#bbd/Transcode] [FFMPEG] - Cannot load libcuda.so.1 Oct 04, 2024 08:51:54.694 [139686818949944] Fehler — [Req#bbd/Transcode] [FFMPEG] - Could not dynamically load CUDA Oct 04, 2024 08:51:54.694 [139686818949944] Fehlersuche — [Req#bbd/Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Operation not permitted Oct 04, 2024 08:51:54.694 [139686818949944] Fehlersuche — [Req#bbd/Transcode] Could not create hardware context for h264_nvenc Oct 04, 2024 08:51:54.694 [139686818949944] Fehlersuche — [Req#bbd/Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations Oct 04, 2024 08:51:54.694 [139686818949944] Fehlersuche — [Req#bbd/Transcode] Codecs: testing hevc (decoder) with hwdevice nvdec Oct 04, 2024 08:51:54.695 [139686818949944] Fehlersuche — [Req#bbd/Transcode] Codecs: hardware transcoding: testing API nvdec for device 'pci:0000:01:00.0' (TU117 [GeForce GTX 1650]) Oct 04, 2024 08:51:54.695 [139686818949944] Fehler — [Req#bbd/Transcode] [FFMPEG] - Cannot load libcuda.so.1 Oct 04, 2024 08:51:54.695 [139686818949944] Fehler — [Req#bbd/Transcode] [FFMPEG] - Could not dynamically load CUDA Oct 04, 2024 08:51:54.695 [139686818949944] Fehlersuche — [Req#bbd/Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Operation not permitted Oct 04, 2024 08:51:54.695 [139686818949944] Fehlersuche — [Req#bbd/Transcode] Could not create hardware context for hevc

Environment

None

Hardware Health

None

Error Message (if applicable)

Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Operation not permitted

Attachments

4
  • 04 Oct 2024, 08:05 AM
  • 04 Oct 2024, 08:05 AM
  • 04 Oct 2024, 08:05 AM
  • 04 Oct 2024, 08:05 AM

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Chris Holzer October 10, 2024 at 2:35 PM

quick test of RC2 with a clean install of Plex appears to have nvidia hardware transcoding working! 🙂

[Req#2309e/Transcode] TPU: hardware transcoding: final decoder: nvdec, final encoder: nvenc

Stavros Kois October 10, 2024 at 1:34 PM

While the issues are different, both was affected by the same underlying issue.
Fresh install of an app on RC2 should not have this issue.

Chris Holzer October 10, 2024 at 12:51 PM

https://ixsystems.atlassian.net/browse/NAS-131437 is not at all related to this issue? how is my issue a duplicate of that?

Bug Clerk October 10, 2024 at 11:54 AM

This issue has now been closed. Comments made after this point may not be viewed by the TrueNAS Teams. Please open a new issue if you have found a problem or need to re-engage with the TrueNAS Engineering Teams.

Bug Clerk October 10, 2024 at 11:54 AM

Thank you for reporting this issue! This has already been reported (see the "Duplicate" ticket linked above), so this issue is being closed to focus effort in the existing ticket.

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Details

Assignee

TrueNAS Backend Triage

Reporter

Chris Holzer

Impact

Critical

Fix versions

Components

Priority

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Katalon Platform
Created October 4, 2024 at 8:03 AM
Updated October 10, 2024 at 2:35 PM
Resolved October 10, 2024 at 11:54 AM