ASRock Rack C3758d4i-4l board seemingly incompatible with TrueNAS SCALE 22.12.3.2

Description

This ticket is following on from an Issue I raised on the forum where by:

SCALE 22.12.3.2 will upgrade from CORE 13.0U5.3, but reboots every 4-5mins

Clean installs of SCALE 22.12.3.2 from ISO (via Bootable USB stick) fails to install at all.

Please see the forum link above.

Problem/Justification

None

Impact

None

Activity

Show:

Simon Cummings October 5, 2023 at 11:04 AM
Edited

I’ve attempted to install Cobia 23.10-RC1, without success to be honest.

I continue to see the [Firmware] I saw with Scale 23.12.3.2, regardless of the install targeting either Patriot SSD as single boot device (tried both individually) or installing across both Patriot SSD’s The installation bombs after file extraction (simply reboots without warning).

I have no choice but to revert to CORE at this point. I will update the forum post with more images.

Caleb October 4, 2023 at 4:11 PM

Unfortunately, there's not much we can do about this since we don't have that specific hardware in-house to test on. Since you're able to fresh install multiple times, I'd suggest trying our Cobia release (23.10-RC.1) and see if that gets you anywhere further. If not, then I'd stick with CORE for now.

Automation for Jira October 4, 2023 at 3:33 PM

Thank you for submitting this TrueNAS Bug Report! So that we can quickly investigate your issue, please attach a Debug file and any other information related to this issue through our secure and private upload service below. Debug files can be generated in the UI by navigating to System -> Advanced -> Save Debug.

https://ixsystems.atlassian.net/servicedesk/customer/portal/15/group/37/create/153

Third Party to Resolve
Pinned fields
Click on the next to a field label to start pinning.

Details

Assignee

Reporter

Impact

High

Components

Fix versions

Affects versions

Priority

More fields

Katalon Platform

Created October 4, 2023 at 3:32 PM
Updated February 27, 2025 at 9:17 PM
Resolved October 4, 2023 at 4:11 PM