Add middleware support for CC field
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Katalon Manual Tests (BETA)
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Bug Clerk November 13, 2019 at 1:01 PM
Caleb November 8, 2019 at 5:15 PM
and Former user, sorry. To clarify, the end-user just specified that a colleague be specified in the email communication when opening up a ticket via the webUI.
I'd agree with 's comment here. If it is easier to simply add multiple email addresses in the "TO:" field, then let's use that method.
William Gryzbowski November 8, 2019 at 5:10 PM
ping
Vladimir Vinogradenko October 29, 2019 at 7:01 PM
as I understand the idea is to use kayako "watchers" field?
Kris Moore October 29, 2019 at 6:02 PM
Caleb / Vlad,
Is this required? I.E. can we just allow multiple emails in the TO: field delimited by comma or similar? That may work today with little to no tweaking.
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Vladimir VinogradenkoReporter
CalebLabels
Support Ticket
QBS-501-89837
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Linked Test Cases, Katalon Defect Results, Katalon Studio Test Results
Katalon Platform
Linked Test Cases, Katalon Defect Results, Katalon Studio Test Results
Created October 4, 2019 at 6:09 PM
Updated July 1, 2022 at 4:44 PM
Resolved November 13, 2019 at 1:01 PM
We have a customer that is asking for an official feature request to be opened up with engineering to have the ability to put in "CC" email addresses in the System->Support web page.
The idea being the customer can CC certain people on the ticket creation request so the people in the CC list will be included with all coorespondance with TrueNAS support related to that ticket.