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Unable to login to Jira from Support page in GUI

Description

After upgrading to 13.0-RELEASE I can't login to Jira via the Support page to open tickets and automatically attach a debug.

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Vladimir VinogradenkoMay 18, 2022 at 7:49 PM

This issue will be resolved by backporting https://jira.ixsystems.com/browse/NAS-111680

Josh WiselyMay 13, 2022 at 3:58 PM

I upgraded from 12.0-U8.1

 

I tested again this morning and the issue remains, however when trying to login to add this comment I think I found the issue. When I tried to log into Jira here I was given a captcha form to fill out before I could log in. The Support page in the product doesn't appear to have the ability to handle captcha messages. After I was able to login to the normal Jira website to start adding this comment, and checked remember me, I was then able to login via the GUI. It seems the GUI doesn't properly handle Jira asking for a captcha.

Bonnie FollweilerMay 13, 2022 at 1:57 PM

Thank you for your ticket submission .

What version did you upgrade from?

While we wait for your answer, I have moved this ticket into our queue to review.

An engineering representative will update with any further questions or details in the near future.

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Katalon Platform

Created May 13, 2022 at 6:22 AM
Updated July 6, 2022 at 8:58 PM
Resolved May 18, 2022 at 7:49 PM