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update failure

Description

Error: Traceback (most recent call last):
File "/usr/local/lib/python3.9/site-packages/middlewared/job.py", line 355, in run
await self.future
File "/usr/local/lib/python3.9/site-packages/middlewared/job.py", line 393, in __run_body
rv = await self.middleware.run_in_thread(self.method, *([self] + args))
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1154, in run_in_thread
return await self.run_in_executor(self.thread_pool_executor, method, *args, **kwargs)
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1151, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
File "/usr/local/lib/python3.9/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/local/lib/python3.9/site-packages/middlewared/schema.py", line 979, in nf
return f(*args, **kwargs)
File "/usr/local/lib/python3.9/site-packages/middlewared/plugins/update.py", line 320, in download
return self.middleware.call_sync('update.download_update', job, train, location, 100)
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1294, in call_sync
return self.run_coroutine(methodobj(*prepared_call.args))
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1334, in run_coroutine
return fut.result()
File "/usr/local/lib/python3.9/concurrent/futures/_base.py", line 438, in result
return self.__get_result()
File "/usr/local/lib/python3.9/concurrent/futures/_base.py", line 390, in __get_result
raise self._exception
File "/usr/local/lib/python3.9/site-packages/middlewared/plugins/update.py", line 324, in download_update
success = await self.middleware.call('update.download_impl', *args)
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1278, in call
return await self._call(
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1246, in _call
return await self.run_in_executor(prepared_call.executor, methodobj, *prepared_call.args)
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1151, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
File "/usr/local/lib/python3.9/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/local/lib/python3.9/site-packages/middlewared/plugins/update_/download_freebsd.py", line 32, in download_impl
Update.DownloadUpdate(
File "/usr/local/lib/freenasOS/Update.py", line 1106, in DownloadUpdate
pkg_file = conf.FindPackageFile(
File "/usr/local/lib/freenasOS/Configuration.py", line 1274, in FindPackageFile
raise Exceptions.UpdatePackageNotFound(package.Name())
freenasOS.Exceptions.UpdatePackageNotFound: base-os

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Automation for Jira November 4, 2022 at 6:47 PM

This issue has now been closed. Comments made after this point may not be viewed by the TrueNAS Teams. Please open a new issue if you have found a problem or need to re-engage with the TrueNAS Engineering Teams.

William Gryzbowski November 4, 2022 at 6:47 PM

[2022/11/03 23:49:40] (DEBUG) freenasOS.Configuration.TryGetNetworkFile():764 - Got exception ("Connection broken: ConnectionResetError(54, 'Connection reset by peer')", ConnectionResetError(54, 'Connection reset by peer'))

Seems like a network issue.
Please retry multiple times and report back.

Bonnie Follweiler November 4, 2022 at 6:26 PM

Thank you for your ticket submission .
I have moved this ticket into our queue to review now.
An engineering representative will update with any further questions or details in the near future.

Automation for Jira November 4, 2022 at 3:59 AM

Thank you for submitting this TrueNAS Bug Report! So that we can quickly investigate your issue, please attach a Debug file and any other information related to this issue through our secure and private upload service below. Debug files can be generated in the UI by navigating to System -> Advanced -> Save Debug.

https://ixsystems.atlassian.net/servicedesk/customer/portal/15/group/37/create/153

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Katalon Platform

Created November 4, 2022 at 3:59 AM
Updated February 27, 2025 at 10:11 PM
Resolved November 4, 2022 at 6:47 PM
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