smartd is not running.

Description

Hi support,

We have a problem with smartd service that is not running.

Also we have a problem with SMART status also.

Device: /dev/arcmsr0 [areca_disk#07_enc#01], not capable of SMART self-check.

Current alerts:

Device: /dev/arcmsr0 [areca_disk#06_enc#01], not capable of SMART self-check.

Device: /dev/arcmsr0 [areca_disk#06_enc#01], failed to read SMART Attribute
Data.

Device: /dev/arcmsr0 [areca_disk#06_enc#01], Read SMART Self-Test Log Failed.

Device: /dev/arcmsr0 [areca_disk#01_enc#01], not capable of SMART self-check.

Device: /dev/arcmsr0 [areca_disk#01_enc#01], failed to read SMART Attribute
Data.

Device: /dev/arcmsr0 [areca_disk#01_enc#01], Read SMART Self-Test Log Failed.

Device: /dev/arcmsr0 [areca_disk#05_enc#01], not capable of SMART self-check.

Device: /dev/arcmsr0 [areca_disk#05_enc#01], failed to read SMART Attribute
Data.

Device: /dev/arcmsr0 [areca_disk#05_enc#01], Read SMART Self-Test Log Failed.

Device: /dev/arcmsr0 [areca_disk#04_enc#01], failed to read SMART Attribute
Data.

Device: /dev/arcmsr0 [areca_disk#07_enc#01], not capable of SMART self-check.

But when i run

smartctl -t short --device=areca,1 /dev/arcmsr0

smartctl -l selftest --device=areca,1 /dev/arcmsr0

I can read test results and see that there is no error.

Also we can not start SMART service in SERVICES.

Can you help us to fix this?

Best regards,

Sasa Nikolic

Problem/Justification

None

Impact

None

Activity

Show:

Bug Clerk September 16, 2024 at 7:17 PM

This issue has now been closed. Comments made after this point may not be viewed by the TrueNAS Teams. Please open a new issue if you have found a problem or need to re-engage with the TrueNAS Engineering Teams.

Bug Clerk September 16, 2024 at 7:17 PM

Hello. Unfortunately since this is very hardware specific (Areca) we do not have enough resources nor hardware available to assist. We will happily review/include any patches that are sent our way. Thank you for understanding.

Bonnie Follweiler September 16, 2024 at 1:23 PM

Good Morning .

I have moved this ticket into our queue to review.

An engineering representative will update with any further questions or details in the near future.

Bug Clerk September 12, 2024 at 8:25 PM

Thank you for submitting this TrueNAS Bug Report! So that we can quickly investigate your issue, please attach a Debug file and any other information related to this issue through our secure and private upload service below. Debug files can be generated in the UI by navigating to System -> Advanced -> Save Debug.

https://ixsystems.atlassian.net/servicedesk/customer/portal/15/group/37/create/153