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Reolink Camera Cannot Connect to TrueNAS FTP

Description

My Reolink cameras were using FTP to store videos and photos on a TrueNAS dataset without any issues until upgrading to 24.10.0.2. However, after upgrading to TrueNAS 24.10.0.2, I started receiving a 451 error (indicating an invalid username or password) which resulted in nothing be stored on the TrueNAS server (Note that this FTP user was created with the correctly assigned home directory).

To validate this was a TrueNAS FTP issue, I created an FTP user on my Synology NAS with the same username and password as my TrueNAS FTP user, and that was successful.

I took a tcpdump of the Synology and TruesNAS FTP connection tests, but there didn’t seem to be anything of relevance. Let me know if there are some other tests I can perform.

To temporarily workaround this issue, I have switched to an anonymous FTP user, which does work but I am NOT happy about.

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Bug Clerk December 6, 2024 at 9:34 PM

This issue has now been closed. Comments made after this point may not be viewed by the TrueNAS Teams. Please open a new issue if you have found a problem or need to re-engage with the TrueNAS Engineering Teams.

Bug Clerk December 6, 2024 at 9:23 PM

Bug Clerk December 6, 2024 at 7:49 PM

Coogie December 6, 2024 at 6:05 PM
Edited

Hi Mark,

Thanks for guiding me through the process and working with me on the issue. It’s always good to find a resolution

Mark Grimes December 6, 2024 at 3:25 PM

I’ll fix the default FTP banner for the next release/update.

Thanks for all your help!

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Katalon Platform

Created November 22, 2024 at 9:15 PM
Updated December 6, 2024 at 9:34 PM
Resolved December 6, 2024 at 9:34 PM